Frequently asked questions
Things you might want to know.
The platform
Does it work for my type of business?
Yes. FBHcontrol is used by restaurants and chains, bars, hotels and all-inclusive resorts, institutional dining, ghost kitchens and production facilities, from a single location to operations with hundreds of locations. Information can be controlled location by location or consolidated, and one group can run different businesses at the same time.
Do I need to buy new hardware or servers?
No. FBHcontrol runs in the cloud: all you need is a computer, tablet or phone with internet access. The Bluetooth scale is only needed if you want to count spirits by weight.
Does it work on Windows, Mac, Android and iOS?
Yes. It works in any browser, and there is a mobile app for iOS and Android.
Can I count inventory from a phone or tablet?
Yes, with the mobile app, which we keep updating to make counting faster and simpler.
The method and control
How does it help me reduce waste and theft?
Every day, FBHcontrol compares what should have been used according to your recipes and sales with what was actually used, product by product. The difference shows you where you are losing and how much. And because the most expensive, easiest-to-lose items are checked more often, your team counts less and controls more.
Can I compare the real cost of my recipes with their theoretical cost?
Yes, that is the core purpose of FBHcontrol. It also gives you consolidated information based on the control cycles you set for your operation.
Can I compare performance across my locations?
Yes. Each location is controlled according to its own product mix, and consolidated reports let you compare them side by side.
Does it alert me when a supplier changes prices?
FBHcontrol has three tools for that: supplier quote control, price variation control when each invoice is received, and price variation reports over time.
Does it help me forecast demand and plan purchases?
Yes. With historical sales and product-mix analysis you can budget sales, calculate projected usage, compare it with your current inventory and generate purchase orders or requests.
Can I transfer inventory between locations or kitchens?
Yes. FBHcontrol handles transfers between locations and within a location, central warehouses, internal and external orders, electronic invoicing, and transfer or sale prices when needed.
How are orders communicated between locations and the warehouse?
When a location places a requisition, the system notifies the warehouse or location that must fill it, and lets you consolidate several orders into one.
Integrations
Which point-of-sale (POS) systems does it integrate with?
With most POS systems on the market, including Simphony, Aloha, PAR, PixelPoint, ICG, Softrestaurant, Aldelo and TCPOS. If yours is not on the list, our team builds the interface, which usually takes one or two days.
Does it integrate with my accounting system or ERP?
Yes. FBHcontrol exports accounting information and integrates with systems such as SAP Business One and Siigo.
Does it connect with my suppliers to update prices and catalogs?
FBHcontrol is EDI-compatible, the electronic data interchange standard used by many suppliers and systems in the industry.
Can I enter invoices without typing them?
Yes. You can upload invoices from a photo, a scan or an XML file, and receive electronic invoices directly.
Implementation and support
How long does implementation take?
On average, 30 to 60 days until the system is fully operational. It mostly depends on the organization following the step-by-step implementation process, which is designed to be easy to follow. We recommend naming one person to lead the implementation internally.
What training and support are included?
During implementation we train your team; we ask that everyone who will use the system takes part. After that, support works through a ticketing system, handled in order of arrival and by urgency. The support portal also has videos and answers to common questions so you can solve doubts on your own.
Do I have to run the system myself?
Not necessarily. You can choose between two service options: with "do it yourself", your team runs the system with our support; with "we do it for you", our team processes your information and delivers the analysis.
Pricing and contract
How is FBHcontrol priced?
Pricing is per location and depends on three things: the plan you choose (Basic, Premium or Custom), the service option (do it yourself or we do it for you) and how many areas you want to control separately within each location. There is also a one-time set-up fee. You can see the plans on the Services and Pricing page, and we define the exact price with you during the free cost audit.
Is there a set-up fee?
Yes, a one-time fee that depends on the size of your operation. It covers configuration, recipes, integrations and training.
Can I change plans later?
Yes. You can move to another plan or add locations as your operation grows.
Do I need to buy the scale?
Only if you want to count spirits by weight. Scales are sold separately.
Is there a minimum contract term?
No. You can cancel at any time, without penalties. If you are thinking about changing your POS or ERP, talk to us first: in most cases, FBHcontrol can integrate with the new system.
No questions match your search.